Frequently Asked Questions

• What is Darrb?

Darrb means “way” in Arabic. It is an online marketplace that connects people that want to send an item from one location to another with people who are willing to offer the delivery service and earn an income as a return. Is summary, Darrb is EBay for delivery.

• How can Darrb offer great rates?

When users auction their deliveries, deliverers (Darrbers) compete with each other by offering the lowest price and fastest delivery time in order to win the bid. This will ensure that users get the best rates and fastest delivery service.

In order to ensure quality, competitive rates and speediness, users will be able to rank the service of the Darrbers once the deal is done. This ranking system will allow the public to see how other people, that have used the service of a specific Darrber, found the quality, price and speed of the delivery.

• How can an individual provide a better service than international delivery companies?

We believe that any one can become a delivery service provider no matter what delivery method he is using. A simple answer to this question could be:

One can use public transportation to immediately pickup the item from the user and deliver it right away to the destination within an hour or so. The cost of this service might only be the public transportation cost plus a profit margin, which shouldn’t be a lot compared to standard delivery fees for a comparable service.

• How does the matching system work?

Like many auction related marketplaces, Darrb shows all bids participated to a delivery order. What Darrb does extra is it sorts the bids as per the lowest price or fastest delivery period announced by the Darrber. This means that if two Darrbers participated in a delivery order and both had similar prices, the user can sort the bids based on time (delivery duration) rather than cost. At the end of the auction, the user could choose the Darrber who best fits his requirement.

Any delivery service consists of three main factors:- Price, Time & quality of service. This sorting would give the user the best match of the first two factors, and the last factor would be known from the feedback and rating system.

• Does Darrb take any commissions?

Currently the use of Darrb.com is free. People can add delivery orders without any cost and Darrbers can offer their delivery services without any cost. Darrb.com is planning to charge membership fees for Darrbers in the future, and currently has no plans to take commissions from any user.

• What is the difference between Darrb and any delivery company?

Darrb.com is not a delivery company, it’s a marketplace for delivery services. Its aim is to create a platform where any one in the world with an internet connection can offer a delivery service. Delivery companies can participate in Darrb.com and, depends on the membership type in the future, would have the same privileges as any one who offers his delivery service.

Darrb does not receive the delivery and forwards it to any one. It only connects the user with the Darrber in its online platform.

• Who is a user?

The definition of a “user” in Darrb.com is the one who uses its services by creating delivery orders. The user in normally the one who wants to send an item from one location to another, and uses Darrb.com to get a quote for his delivery.

• Who is a Darrber?

The definition of a “Darrber” in Darrb.com is the one who offers his delivery services and announces his will to be a delivery service provider in area of his desire. A Darrber can be an individual who owns a car, bicycle, motorbike, or any other means of transportation that would help him provide the delivery service. Darrbers can also use public transportation to offer their delivery services. Darrbers might also be big multinational delivery companies that provide full delivery services worldwide.

• Who is allowed to provide delivery services through Darrb.com?

Simply every one! One of our main roles is to help reduce the unemployment rates worldwide. This can be achievable by providing a proper marketplace that allows any one to offer his delivery services in areas he selects.

Delivery services don’t always require huge capital investments. Any one can use public transportation (or any other suitable transportation method) to deliver an item within an hour. Doing so would give the individual an extra advantage compared to delivery companies that normally deliver items within 1 or 2 days.

Again, our aim is to allow everyone to become a delivery service provider. That’s why Darrb.com is a marketplace!

• How can I trust someone to delivery my items?

As it’s the case for any online marketplace. Users get to build the confidence level through experience and through the ranking system. Darrb.com provides a reputation management system to offer a way of allowing users to give feedbacks based on their experience with the service they received from any Darrber they dealt with.

Each Darrber has a profile that details his ability to provide the delivery service in the areas he chose. Users would be able to browse Darrbers profiles and read about their capabilities of the level of delivery service they would provide.

Darrb’s main role is to provide a trustworthy marketplace of delivery services. Our job is to continue develop mechanisms that would increase the level of confidence between the users and Darrbers.

• What is required from me to become a Darrber?

Everyone registers with Darrb.com has the opportunity to become a Darrber by going through the process and completing the required steps in his profile. You need to fill in a detailed description of your ability to provide the delivery service within the areas you select. You should list the delivery methods you are capable of using when providing the service. Adding pictures that supports your ability and seriousness would help increase the confidence level of people when they review your profile.

That’s about it; you do not require having any special things to become a Darrber!

• How do I transfer money to the Darrber?

Currently, Darrb.com doesn’t get between users and Darrbers when it comes to money. It solely depends on the competitiveness that the marketplace would impose. Money transfer/exchange would depend on the agreement between the Darrber and the user, and it might be different in every delivery order the user creates.

• What happens if one of the Darrbers is delinquent or misbehaving?

When proven to be so, Darrb.com has the right to immediately suspend the Darrber’s account and stop dealing with him.

In case a Darrber was not efficient, the ranking system and the feedback users provide to his account would show that and would reduce his chances in getting future deals.